TripAdvisor Cert of Excellence 2012

 A customer satisfaction rating of 4 (out of 5) has earned us a coveted TripAdvisor Certificate of Excellence for 2012. The award for hospitality excellence is given only to the most exceptional performers and top ratings earners in TripAdvisor’s global business community. Less than 10 percent of resorts listed on TripAdvisor receive this prestigious award.

“As one of the most discussed resorts on the world’s largest travel site, with more than 700 reviews, we are honored to receive the recognition,” said Lynn Mitchell, Soleil Management vice president of Nevada operations. “We think it is testament to our consistency and customer service that we’ve been able to maintain our customary level of excellence over hundreds of reviews.”

While we are happy with the award, we won’t be completely satisfied until we capture that elusive 5.